Yes. Any user can book a ride or service even if they already have another booking or ongoing service in progress
Yes, service providers can request a time change. If they make the change directly through the app without informing you first, you’ll receive an alert notification. You can then accept or decline it. If you decline, the booking will remain at the original time. Service providers may also suggest a time change via the in-app chat, where you can discuss and agree on a final decision.
Yes. After booking, you can change details such as the drop-off location or payment method (cash, card, or wallet). Even after the service provider or driver has accepted your service request or ride, you can still update these details through the app.
After booking, you can track your driver or service provider in real time. Once the provider accepts your job and it’s time for the service to start, you’ll be able to see their live location until they reach you. You’ll also receive a notification when they arrive at your location.
Once a service is completed and the provider ends the job in the app, you’ll have the option to leave feedback. You can rate the service up to 5 stars and write a review about your experience directly in the app
Yes. Users can choose from up to three payment methods for each booking: cash, card (Visa, MasterCard, Amex), or wallet
If promotions are available, you’ll see them on the app’s home screen through banners or promotions. When booking a ride or service, after you receive the estimated price, you’ll find a section to enter a promo code. You can apply any valid code there—whether it’s a special code you already have or one offered by the app (for example, a “first ride” promo).
Users can only cancel a booking before the service begins. For example, if you cancel a ride before the driver reaches your pickup location, or cancel a service before the provider arrives, no charges will apply. Refunds are issued in cases where money was added to your wallet and you request it back to your bank account.
Once a refund request is submitted, one of our agents will contact you for manual verification using the phone number on your profile. After verification, the refund will be processed within 1 hour during working banking hours
If you apply a promo code or discount and then cancel the booking, that code will be automatically cancelled as well. A new promo code will become available for you to use on your next booking. In some cases, it may only appear after you refresh the app.
Refunds are processed based on the payment method you choose:
• Bank account – If you request a refund
to your bank account, it will be completed within working bank hours/days.
• Wallet – If you choose a wallet refund, the amount will usually be updated in your wallet within 5–10
minutes.
Yes. Your location can be tracked live during a ride, and you can share it with family or friends directly through the app for safety. They’ll be able to follow your trip in real time using the shared link
If you ever feel unsafe, the app provides several safety options:
• Share location – Instantly share your live location with your loved ones.
• Emergency button – Tap the red emergency icon (siren) left side of the screen to:
o Contact your saved emergency contacts.
o Call the police emergency line, or Connect with the Worky call center
These options are available at any time during your ride or service to ensure your safety.
Once a refund request is submitted, one of our agents will contact you for manual verification using the phone number on your profile. After verification, the refund will be processed within 1 hour during working banking hours
If a user pays in cash, you will receive your earnings instantly.
If a user pays by card, the payment will be credited to your in-app wallet. You can withdraw these
funds to your bank account during working
banking hours, usually within about one hour of your request.
01. Open the app and go to your Wallet.
02. Tap the Withdrawal button at the top-right corner of the screen.
03. On this screen, you will see your wallet balance and a section to add or update bank details.
04. Tap this section and enter the following information in order:
o Your name
o Account number
o Bank name
o Bank location
o SWIFT code (if required)
Your bank details will then be saved for future withdrawals.
Yes, you will be notified immediately if a user cancels a booking. The cancellation reason will be visible in the Inquiry section.
If a user cancels after the driver has traveled at least half the distance from the driver’s current location to the pickup location, a cancellation fee will be applied. For example, a RS 50 cancellation fee will be credited to the driver.
Yes. If you need assistance while on duty, you can call the Worky hotline by visiting the Support section in the app and selecting Contact Us.
If a user does not respond after you arrive at the pickup location and is also unreachable via their contact number, you can cancel the trip and mark the reason as “Customer is unresponsive.” In this case, a cancellation fee—based on your vehicle type—will be credited to your wallet.
During special Worky training sessions, drivers are trained on how to interact with users both during rides and phone calls. Additionally, a Worky agent contacts providers and drivers to offer guidance and support before they provide any services.
The following valid documents are required during the registration process:
- Valid driver’s license
- Valid vehicle revenue license and insurance
- If the vehicle is owned by someone else, a no-objection letter from the owner
- National ID (NIC)
- Service letter (if applicable)
- Educational documents (if applicable)
- Images of past services performed
If you need to update your documents, you can:
Call our hotline and submit the documents via the WhatsApp number provided or
Go to the relevant document field in the app, upload the updated documents, and submit them for review
You can update your number by visiting your account profile in the app and verifying it through an OTP. If you don’t update your number, phone number verification will not occur when you receive a service.
The Worky app does not use a password system; it uses OTP verification. You will receive an OTP on your registered phone number when logging in. If you do not receive the OTP, you can contact our hotline for assistance.
When you join the Worky Lifetime Partner Programme, you are automatically added to the Worky Association and provided with a document outlining the benefits. Drivers are required to sign this document before joining. Once part of the programme, if you have worked for more than one year, you will be eligible to receive the relevant benefits, even if you stop working with Worky.
- Keep your account active for over a year
- Complete a minimum of 50 hires per month
- Refer at least 100 customers to Worky within that year
In the provider app, there is a Worky Lifetime Partner section in your profile.
By clicking it, you can:
- View the names of referred customers and their hires
- Check your total earnings from referrals
Referral earnings can be withdrawn once every two months until a driver reaches 50 years of age. After turning 50,
these earnings can be withdrawn once a month.